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Contact Us

IAVA has two physical offices in New York and DC. Please feel free to call anytime.

New York Headquarters
292 Madison Ave, 10th Floor
New York, NY 10017
P: 212-982-9699 F: 212-982-8645
Washington, DC Office
777 North Capitol, NE Suite 403
Washington, DC 20002
P: 202-544-7692 F: 202-544-7694

Thank you for your support of IAVA. How can we help you?

Media / Press

IAVA is the premier source for educating the American public about the challenges facing the 2.4 million veterans of Iraq and Afghanistan. As the first and largest nonpartisan, nonprofit organization supporting veterans of Iraq and Afghanistan, we are a nationally recognized authority on the wars in Iraq, Afghanistan and a broad range of issues impacting U.S. troops, veterans and their families. Through new and traditional media, IAVA works tirelessly to raise critical awareness about veterans’ issues and hold lawmakers accountable for policies impacting veterans.


Please see our frequently asked questions below. 

Daily News Brief

The Daily News Brief is our way of keeping IAVA members and supporters aware of issues facing todays veterans. We scour the news everyday in order to give you a complete picture of what's happening. Sign up today!

I want to become an IAVA spokesperson.

Thank you for your interest in becoming an IAVA spokesperson. 

If you are interested in shaping the national dialogue as IAVA continues to fight for issues impacting the New Greatest Generation, please share your contact information and story by clicking here. An IAVA staffer will review your information and get back to you soon.


I am a member of the press.

Are you currently looking to interview IAVA Executive Director and Founder Paul Rieckhoff or another IAVA member on veterans issues? Please fill out this short form and we will be in touch with you shortly.

If you want to stay informed about issues that IAVA is talking about, please join our press release mailing list here.




IAVA's DC team is the leader in working for veterans benefits in Washingotn. Having successfully fought for the Post 9/11 GI Bill and the only jobs bill to get passed into law in 2011, the policy team is frequently called upon to testify before Congress and to appear in news interviews. To schedule an interview with our policy team click here.

To read more about our top legislative priorities check out our 2011 Policy Agenda.

Development / Donations / Fundraising

As responsible stewards of our donors' investments, IAVA strives to maximize the value of every dollar donated to improve the lives of Iraq and Afghanistan veterans and their families. With over 87% of our expenses directed to programmatic services, IAVA is distinguished among Veterans Service Organizations – and the nonprofit sector – for efficiency and accountability.  And with the generous support of our corporate sponsors, every dollar donated to IAVA returns more than $10 in in-kind support to veterans and their families. Please consider making a gift today, or contact us to find out how you can raise funds to support the New Greatest Generation.

Does IAVA release an Annual Report?

IAVA releases a yearly annual report. Download and read our 2010 Annual Report here.

When does IAVA's fiscal year end?

IAVA's fiscal end of year is December 31st.

Can I make a recurring donation?

Yes, to make a recurring donation to IAVA, please click here, fill out the information and underneath the Donation Amount heading select the One Time Payment drop down and choose your recurring option.

How can I donate to IAVA?

Thank you for your support and generosity. To make a donation to IAVA, please click here.

Is my donation to IAVA tax deductible?

Yes, all donations to IAVA are tax deductible to the fullest extent of the law. Donate now!

What is IAVA's tax id number?

IAVA's tax id number is 20-1664531. Donate now!

I made a donation and now I need a receipt?

Thank you for your donation. To receive a new copy of your receipt please email Development@IAVA.org or call our office at 212-982-9699 and ask for the development team.

Can I make a non-monetary donation to IAVA?

If you are interested in making a non-monetary donation to IAVA please call our New York office 212-982-9699 and ask for the development department.

How do I host a fundraiser for IAVA?

Thank you for your interest in hosting a fundraiser for IAVA. Please email DEVELOPMENT@IAVA.ORG or call our office at 212-982-9699 and ask for the development team.

Donate now!

IAVA website

Thank you for your interest in IAVA's website. Your support is important to us. If the form on this page does not adequately address your needs, please feel free to contact us with any issues or concerns using the contact information below:

I am a vendor and would like to work with IAVA on your digital products.

I am having trouble viewing a page on your website.

I want to report a broken link.

Jobs / Internships

Please click here to see our current openings.

Remember, all resumes and cover letters should be sent to Hiring@iava.org with the position you are applying for listed in the subject line.


IAVA is the country’s first and largest non-profit organization dedicated to improving the lives of OIF/OEF veterans and their families. Membership is free - you've already paid your dues in Iraq and Afghanistan. Connect with other veterans, get access to critical resources, and play a role in tackling issues that impact our community. Join IAVA. We've got your back.

Please see our frequently asked questions below.

I have a question about the event tickets I requested/won.

Please use the pull down bar above and select the "Rucksack/Tickets" option for our Frequently Asked Questions.

I am a veteran of another era or did not deploy to Iraq or Afghanistan.

Thank you for your service and for your support of Iraq and Afghanistan Veterans of America. 

We welcome you as a veteran supporter. Our grassroots mobilization of our civilian and veteran supporter base is often what gets the job done when push comes to shove on Capitol Hill. Your feedback is important to us, and whenever possible we try diligently to work with the other Veterans Service Organizations to implement changes that will improve the quality of life for all veterans, regardless of the circumstances of their service.

Our confirmed member veteran status is limited to those who deployed to Iraq or Afghanistan after 9/11. This is not to be exclusionary, but rather as function of the very different nature of Operations Iraqi and Enduring Freedom. While there are certainly some similarities across any war, we feel that we are able to be most effective as an organization by focusing on the issues unique to this most current generation of veterans. This especially includes the areas of mental health, traumatic brain injury, dire suicide statistics, multiple deployments, women's issues, and so on. 

I know I am a confirmed member, what is my member number?

Please click here to retrieve your member number.

If your paperwork has not been submitted or approved, you are not a confirmed member and you do not have a member number. 

What is a confirmed member and how do I become one?

A confirmed member is someone who has served in Iraq or Afghanistan, or been forward deployed in those theaters of operations, after 9/11 and has submitted paperwork to verify their service.

Become a confirmed member today!

What paperwork do you accept? 

Below is a partial list of paperwork we will accept, this list is not all inclusive. Please send us ONE of the following documents in a non-editable format (i.e. PDF or .JPG files) and smaller than 5 MB:

  • A copy of your DD214 that shows:
    • Your discharge status AND:
    • Evidence of a Global War on Terrorism Expeditionary Medal, Iraq Campaign Medal, Afghanistan Campaign Medal, Combat Action Badge OR
    • Clearly stated service dates in Iraq and/or Afghanistan
  • Officer Records Briefs or Enlisted Records Briefs
  • Redeployment or REFRAD orders
  • Medal, Award, or certificate of recognition from your service in Iraq and/or Afghanistan
  • Paperwork from the Veterans Administration or Department of Defense indicating that you served in Iraq and/or Afghanistan
I have a photo of me at the DFAC, will that work?

Photos of you in country are not accepted as proof of service. Photos of awards or citations that clearly show your name and service in country are accepted.

How can I submit my paperwork?

The easiest and fastest way to have your paperwork approved is via upload here at http://iava.org/test-test-new-form-2-test-test.


You can also fax a copy to 646-607-0388. Be sure to include: Attn: Community of Veterans, your full name, email address and phone number.

You can mail paperwork in to:

IAVA, Community of Veterans
292 Madison Ave, 10th Fl.
New York, NY 10017


IAVA strives to check paperwork as quickly as possible. Most paperwork will be reviewed within 2-3 business days.

Is my paperwork secure? Will you sell or share my information?

Your paperwork is very safe with us. As veterans we understand the senstive nature of your paperwork. We keep copies of your paperwork on a secure server that can only be accessed by our department. We will never share or sell any of your paperwork. We also encourage you to black out sensitive information such as your social security number and date of birth.

I was told my paperwork does not qualify me.

Here is a list of the most common reasons someone will not be approved after sending in paperwwork.

  • Paperwork failed to upload/transmit properly because it was over 5MB
  • Paperwork submitted is illegible
  • IAVA is unable to open your paperwork (Paperwork submitted was not a .jpg or .pdf file)
  • Email address sent with paperwork does not match a record
  • Paperwork does not clearly show service forward deployed after 9/11
GI Bill
Strategic Partnerships

How to start a partnership with IAVA

IAVA works with a wide variety of companies, organizations, and nonprofits. We strive to build unique programs that leverage our partners’ strengths to create dynamic, innovative, and impactful programming for America’s New Greatest Generation. In the past year, our partnerships have impacted the lives of over 30,000 veterans and their families, have garnered more than $4 million in donated media, and have reached more than 30 million people. If you’d like to learn more about partnering with IAVA, check out our FAQ page.

Please click here to to see our list of current partners. To fill out a short form informational form to see if a partnership with IAVA is possible, please click here.


As our proprietary online platform that connects member veterans to resources, rewards and benefits, IAVA's The Rucksack has been a game-changing tool for this generation of veterans. Launched in June 2010, The Rucksack is a "Ticketmaster for Vets" and has connected tens of thousands Iraq and Afghanistan veterans with our exclusive partner programs. Veterans can log on andrequest free tickets, giveaways, resources, workshops, and more. Furthermore, to support and distribute opportunities in IAVA's focus areas in health, education, employment, and community, The Rucksack is one of our most popular and visited online tools to connect veterans to MBA test preparation courses, resume-writing workshops with Google, and gift certificates for new clothes from jcpenney -- just to name a few. 

Will IAVA provide transportation to/from an event for my guests and me?

Unless specified otherwise, IAVA does NOT provide accommodations or transportation to and from events. We ask that you do not request rewards if you are unable to coordinate your own transportation.

I lost my member number. How can I get a new one?

Click here and submit the email address you registered with. We will email you your member number.

Help! I can’t figure out how to navigate The Rucksack. How do I find events in my area?

When you go to The Rucksack homepage, you can search for event tickets and giveaways in your area by typing in your zip code and clicking “Search.” To put in a request for tickets or an event in your area, simply click on “Request Now” to sign up. If all tickets for an event have been requested, you can add your name to the Waitlist and we will contact you if tickets become available.

What is a Premium Reward and how does it work?

Most rewards are available on a first-come-first-served basis. However, Premium Rewards are available on an extremely limited basis. All members may request Premium Rewards, but only a lucky few veterans will receive them. If you don't get a Premium Reward, please try submitting for the next available opportunity.

What does it mean if I am "tentatively confirmed" for a reward?

When you sign up for a reward with availability left, you may get a tentative confirmation notice for the event. After your request is reviewed, you will receive a final confirmation notice if you are officially confirmed for the reward, with instructions for how to claim the reward.

What does it mean to be waitlisted for a reward?

After a reward fills up, you may be placed on the waitlist in case space opens up on the reward list.

What position am I on the waitlist?

Waitlist positions are first-come-first-served. Unfortunately, we cannot tell you what position you are on the waitlist.

Once I've requested a reward how do I claim it?

When you receive final confirmation of a reward, you will also receive instructions for how to claim it via email.

Why did my Reward Request get denied?

Rewards can be denied for a variety of reasons, including eligibility requirements, multiple requests for the same reward, or event capacity. If you have further questions about why your request was denied, you can contact us for more info.

A member of my family and/or a friend of mine has served in OEF and/of OIF. Can I sign them up to become a member of IAVA?

We appreciate friends and family supporting the nation’s newest generation of heroes. Unfortunately, in order to become a member of IAVA, the only person who can sign up for membership is the person who has served. IAVA recognizes that you don’t have to be a veteran to support the veterans’ movement. We welcome all family and friends to sign up to become supporters.

I’ve submitted my paperwork. When will I receive my membership number?

It is important to us that any tickets or giveaways in The Rucksack are given to confirmed veterans of OEF and OIF. As a small non-profit, IAVA receives and processes a large number of applications every day. Processing paperwork can take up to 2-3 business days. Once we have confirmed your service, you will receive your member number and can begin requesting giveaways and tickets in The Rucksack. 

Are these rewards really free? What's the deal? Is there a catch?

There is no catch! Rucksack rewards are free to all IAVA Member Veterans who verify their status as an Operation Enduring Freedom (2001-Present) or Operation Iraqi Freedom (2003-Present) veteran. The rewards are donated to IAVA by corporate sponsors and organizations nationwide seeking to support Iraq and Afghanistan veterans and their families.

Who is eligible for these rewards?

Rucksack rewards are available to all IAVA confirmed member veterans. Membership is free to confirmed veterans of Iraq (OIF) and Afghanistan (OEF).

Is there a cost for IAVA membership?

No, membership is completely free to veterans of Iraq (OIF) and Afghanistan (OEF). The way we see it, you've already paid your dues.

How do I get a member number?

IAVA member veterans who have confirmed their service should already have received an email with your member number. If you are an IAVA member and you have confirmed your service, click here to have your member number sent to your email address on file.

How do I confirm my service?

To confirm your service, you must submit paperwork verifying your status as an Operation Enduring Freedom (2001-Present) or Operation Iraqi Freedom (2003-Present) veteran. Click here to get started.

Can I use the Rucksack if I'm still serving?

Definitely - so long as you have served as a part of OIF (Iraq) or OEF (Afghanistan). For more information on what paperwork we accept from active duty service members, click here.

What if I'm a civilian?

If you're a civilian, then The Rucksack isn't for you. But we still need you to get involved. Sign up here to become an IAVA Supporter, and you'll get more information on what you can do to support our nation's newest generation of veterans. Signing up is free and easy, and you can unsubscribe at any time. And if you know any Iraq or Afghanistan veterans, please tell them to check out IAVA.

I'm a veteran, but not of Iraq or Afghanistan. Can I use the Rucksack?

The Rucksack is only for veterans of Iraq (OIF) and Afghanistan (OEF). But this movement is stronger when we have veterans of all generations behind us. Please sign up to get involved.

Why do you need my paperwork?

We want to ensure that these rewards are going to confirmed veterans of OIF and OEF. We strive to make the confirmation process as easy, and as safe, as possible. For more information on which forms of paperwork we accept, click here.

How can I change or cancel a Reward Request?

At this time you cannot modify reward requests on the site, however we ask that you please contact us at rucksack[at]iava.org to let us know if you need to modify or cancel a request. Out of respect to your fellow veterans and the partners who sponsor these awards, please do not let a reward go unused.

What happens if I can't attend or use a Reward?

Out of respect to your fellow veterans and the partners who sponsor these awards, please do not let a reward go unused. If you need to cancel a request, please contact us immediately at rucksack[at]iava.org. Failure to show up at a reward event may affect your eligibility for future rewards.

Can I transfer my reward to someone else?

No, rewards are for the Member Veteran who requests them and are not transferable.

What if I have special needs or require special accommodation?

We are willing to accommodate any special requests. Please email rucksack@iava.org and include the date and details of the event you have requested tickets for and the best way to contact you (phone, email). We will be in touch to coordinate.

I still have a question.

*Please be aware that comments we receive may be reprinted in our blog.

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